In a Cafe Coffee Day outlet in Hawamahal, Jaipur, coffee and muffins are apparently served with a hint of cockroaches. Well, we were just as shocked when we saw this video, allegedly filmed at the outlet by a customer.
Nikhil Anand Singh, the customer, alerted the employees immediately when he observed unhygienic practices in the outlet. Singh allegedly filmed the presence of bugs in the refrigerated display counter, and the employees’ apathy towards it. One of the female employees, instead of apologising for the unhygienic conditions, filmed him back and even slapped him.
Singh tweeted his video, tagging Cafe Coffee Day and the Indian Consumer Complaints Forum. It has been two days since the tweet and neither CCD nor the consumer forum has replied to him yet.
The Quint contacted Cafe Coffee Day for a statement and on the corrective steps that they will be taking. This is what the organisation said:
We are aware of the recent issue at our Cafe Coffee Day outlet in Hawamahal, Jaipur. We have escalated this issue and we are in talks with the consumer and the internal café team to ascertain facts. We will take the required action without compromising on our endeavour to deliver quality products and services to our patrons.
Here’s a statement by another consumer, Arpan Verma, who faced a similar experience. He too is yet to receive a reply.
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