The Telecom Commission on Tuesday, 1 May, approved a proposal for allowing mobile phone calls and internet services in domestic and international flights in India, with certain riders, an official said.
Telecom Commission – the highest decision making body of the Telecom Department – also approved regulator Trai's recommendations on internet telephony in its meeting in New Delhi.
Another proposal that received approval entails creation of an ombudsman to deal with telecom grievances, Telecom Secretary Aruna Sundararajan told reporters.
The ombudsman will be set up under Trai and will require amendment to the Trai Act.
Nearly 10 million grievances are received per quarter in telecom sector, she said, adding the new mechanism of ombudsman will lead to a better and satisfactory consumer grievance redressal system.
(This is a developing story and will be updated with more details)
(The Quint is now on WhatsApp. To receive handpicked stories on topics you care about, subscribe to our WhatsApp services. Just go to TheQuint.com/WhatsApp and hit send)
(At The Quint, we question everything. Play an active role in shaping our journalism by becoming a member today.)