After Complaints, HDFC Takes Down Mobile App From Android and iOS

HDFC took down its mobile app after users complained about glitches in its revamped version.

HDFC Bank users have been complaining that its mobile banking app on Android and iOS has been acting weirdly for the past few days, forcing the bank to take down its app from both the platforms.

We cross-checked on both the platforms, and the main HDFC mobile banking app was missing from the app listings.

The bank was facing issues with its revamped app as users said that the app was non-responsive and some people were not able to open their bank accounts via the app.

Netbanking is totally down. No services are working on app as well as a web. Why is HDFC not giving any prior notice before any such downtime is planned. Kindly resolve this issue ASAP @HDFCBank_Cares pic.twitter.com/GRMUk7tYMu

— Sachin Shukla (@shuklasachin16) November 27, 2018

Responding to the concerns of the users on social media, HDFC tweeted its apology note on Thursday, 29 November.

Is this the new update. Can't login since last 3 days. @HDFC_Bank @HDFCBank_Cares pic.twitter.com/xhwIhYu0Ux

— Amit Vadhera (@AmitVadhera) December 1, 2018

pic.twitter.com/oMDwKU2w8K

— HDFC Bank (@HDFCBank_Cares) November 29, 2018

Strangely, HDFC admits users who downloaded the new app and deleted the older one, will have to rely on other services like Netbanking or use PayZapp to avail banking features.

The HDFC Bank had released its new app, with features like fingerprint and facial recognition for Apple’s iPhone X.

The interface of the app was also overhauled for ease of use and the account holder could add profile pictures.

It’s not known why the new app has thrown up bugs.

.@HDFC_Bank unveils its next-gen mobile #banking app that offers users an effortless and intuitive experience on the go. #BankTheWayYouLive
Click here to read the #PressRelease: https://t.co/j75k8HMtKW pic.twitter.com/r5FDHniU5r

— HDFCBankNews (@HDFCBankNews) November 27, 2018