iPhone X Explodes: Apple to Investigate ‘Unexpected Behaviour’

The iPhone X was put on charge while updating. After rebooting, grey smoke came out and the phone exploded.

An Apple iPhone X was reported to have exploded in US, immediately after a software update, 9to5 Mac reported on Wednesday.

The user, one Rocky Mohamadali, took to Twitter to report the incident, along with pictures of his burnt iPhone. The explosion took place after the phone was upgraded to the latest iOS version 12.1.

@Apple iPhone X just got hot and exploded in the process of upgrading to 12.1 IOS. What’s going on here??? pic.twitter.com/OhljIICJan

— Rocky Mohamadali (@rocky_mohamad) November 14, 2018

Apple soon responded to Mohamadali's tweet, saying that this is unexpected behaviour and asked him to get in touch with them for further investigation on the matter.

That's definitely not expected behavior. DM us, so we can look into this with you: https://t.co/GDrqU22YpT

— Apple Support (@AppleSupport) November 14, 2018

NDTV's Gadgets 360 reached out to Mohamadali, who said that his phone was upgrading to the latest software when he, as standard practice, put the phone on charging.

He said that grey smoke started coming from the phone and as soon as it started after completing the upgrade, it started smoking and caught fire.

Having bought the phone in January, Mohamadali said that he was using the bundled Apple charger and cable that comes with the phone. He also told Gadgets 360 that the phone exploded after he removed it from charging.

When I held the phone it was very hot and I drop the phone immediately. Then it started to smoke.

Rocky Mohamadali

It was further reported that Mohamadali has reached out to Apple who has asked him to ship the iPhone X to them, in order to investigate the issue.

(With inputs from NDTV and 9to5 Mac.)