After being accused of cheating by a customer, Flipkart has now released a response. The e-commerce giant has suspended the seller who, Flipkart spokesperson says, violated their policy but has not blacklisted them.
Flipkart is a marketplace which helps sellers connect with customers across the country. We have investigated the incident and after receiving the full report we have suspended the sellers. Flipkart adopts a zero tolerance policy towards any instances where the seller has sold a product above the MRP stated on the label. When found in violation of our policy, sellers are suspended and further blacklisted. Flipkart takes utmost care in ensuring that product information on the marketplace is not misleading and for this, we rely on our sellers to share correct information with us.
– Flipkart Spokesperson
Earlier this week a customer had pointed out that while shopping for a pair of sandals, he found that it was priced above the Maximum Retail Price (MRP) with a 50% discount offer. The customer said that the inflated price with the discount essentially brought the price of the item to the original MRP printed on the product.
(At The Quint, we question everything. Play an active role in shaping our journalism by becoming a member today.)