Reliance JioPhone Goes Up in Flames, Company Alleges Foul Play

The 4G VoLTE feature phone catches fire, Reliance Jio claims tampering to spoil brand reputation.

Reliance JioPhone in the news for burning concerns. 

(Photo: The Quint)

JioPhone deliveries are in progress, but according to the latest media report, one user claimed that their JioPhone exploded while charging.

The buyer has also shared the images of the device, which showed how the the back panel had melted. However, the battery inside the phone was unaffected, and according to the report, still working.

As you can see below, this image of the JioPhone has been shared by the user from Kashmir with PhoneRadar, who has reported the matter in hand to Reliance Jio.

JioPhone caught up flames, back panel melted. (Photo Courtesy: PhoneRadar)

However, the report has quoted a distributor of LYF phones, saying the phone might have been tampered with, which has invariably lead to heating up, and then burning of the phone’s back panel.

Also Read: Phone in Flames? Here’s How to Save Yourself From Burning Pockets

The company hasn’t officially shared a comment on this matter, but we’ve received this from a spokesperson just a while back. Interestingly, the spokesperson says that someone has sought this incident to malign Jio’s name.

JioPhones are designed and manufactured with global standards, and each phone goes through stringent quality control process. The said incident has been reported to us. Our initial investigation suggests that this is a case of intentional sabotage. The damage to the device seems to have been caused intentionally. The incident, as well as its timing, has been designed by vested interests to malign the brand. We will take appropriate action based on further investigations.

Reliance Retail spokesperson

If that is the case, then the user could be charged with a case to tamper and harass the brand.

Wonder if we’re hearing about the burning JioPhone for the first and last time. Let’s wait and see what the official reply from the brand is, and until then, we’d recommend phone users to prefer using branded phone chargers, or else, you can end up ruining your phone.