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The British government launched a phone app on Monday, 21 January, to allow some 3.5 million EU nationals to apply to stay after Brexit – immediately receiving a mixed reception from immigrants increasingly concerned about their fate.
Most European citizens currently living in Britain will need to apply for "settled status" or "pre-settled status", depending on how long they have been there, to continue to work and claim benefits after Brexit.
The partial app rollout is a test stage before the scheme becomes fully operational on 30 March, the day after Britain is due to leave the European Union.
It will stay open until late 2020 or 2021, depending on whether Britain leaves the EU with a deal or not.
But some of those trying to use the system on Monday – which currently requires an Android smartphone and a biometric passport – hit immediate roadblocks.
Prime Minister Theresa May has said repeatedly she wants Europeans living in Britain to stay.
EU nationals who can prove residency for five years, until the end of 2020, will be granted so-called settled status.
Those in Britain for less time can apply for the pre-settled category, which will allow them to remain until they hit the five-year mark and can then reapply for settled status.
The EU scheme "is an important test for the Home Office. The stakes are high", said Jill Rutter, of the British Future think-tank.
"Get it right and the UK sends a strong message that EU citizens are welcome and the government is in control. Get it wrong and the consequences are dire."
The Home Office reported positive results from a trial of the app conducted on 30,000 people during November and December, although the app still does not work on iPhones.
Bartek Wytrzyszczewski, a Polish citizen who has been living in Britain since 2010, was among those to navigate the scheme successfully during its pilot phase.
To his surprise, he even received a personal phone call from the Home Office informing him his application had been successful.
"The process itself is quite slick... I got the outcome within 24 hours which was quite reassuring," he told AFP in the northern English city of York, where he studied languages at its university and now works for the local authority. "I do fear for other EU citizens that might be slightly older or less technical than me," he added.
Wytrzyszczewski also feels aggrieved after applying for permanent residency in 2016, only to see his application rejected over a medical insurance issue.
The app uses biometric passports and other databases, alongside photos taken on a phone's camera, to confirm identities and check tax and other records to confirm people live in Britain.
Applicants must also declare any criminal records. A serious conviction could see their application declined.
If Britain agrees divorce terms with the EU, Europeans arriving before the end of 2020 must apply for their new status by June 30, 2021.
In the event of no deal, only those who arrived before Brexit day can apply and have until 31 December 2020 to do so.
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