Exclusive: Steep Fee Hikes & Stinking Toilets in Ryan Schools
Complaints of crumbling infrastructure, fee hikes & rowdy bus staff plague Ryan International Schools across India.
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(In this multi-part series, The Quint tries to explore the explosion of the privately-run Ryan ‘International’ Schools over the past few decades, and what it means for quality of education, safety of children, fair play by the administration and other factors. You can also read Part 1 and Part 2 of the series.)
In interviews with former students, their parents and long threads of grave complaints against various branches, The Quint came across a gaping difference between the steady increase in school fees and the steadily declining facilities.
In the previous part of this series on Ryan International Schools, we brought to light the corporal punishment and a pattern of undertrained and underpaid teachers akin to these schools across the country. But if the teachers are not paid well then why are numerous complaints of arbitrary fee hikes and crippling infrastructure in branches rampant across India?
In Ryan International School, Yelahanka, Bangalore, for instance, fees have been hiked 3-4 times, by 10% each time, in the last five years.
Arbitrary Hikes In School Fees, Admission ‘Donations’ & Other Charges
Two students, currently in Ryan International School, Navi Mumbai and Kundalahalli, told The Quint they were asked to pay regularly for theatre festivals and ‘graduation day’, for NCC costumes, even for books written by the Director and for charity drives.
Additionally, former students from three branches of Ryan International Schools told The Quint that they were asked to buy all books, uniforms and stationery from the school at almost twice the market rate.
This violates state government resolutions issued in 1994 and 2003, which states that parents cannot be compelled to buy uniforms from a specific shop and the fabric for uniforms should be freely available in the market. It also says parents should not be forced to buy books, stationery, uniforms, diaries, socks, ties, etc from the school.
In fact, in February 2007, parents filed a complaints against RIS, Ludhiana for fraudulently collecting around Rs 4 crore from them by way of donations, besides around Rs 10 crore as tuition and admission fee.
The Unending Transport Issues
From a bus conductor being arresting for the alleged murder of class 2 student Pradyumn, to last year, when a class 3 student, Jiya, died when her own school van hit her after dropping her on the wrong side of the road, Transport has always been a thorn in Ryan group’s side as far as controversies go.
Complaint forums and sources of The Quint have made it clear: for the pace at which Ryan schools are expanding, they don’t have the logistics or the training ability for support staff to ferry around, carefully and safely, almost 3,00,000 students.
There are frequent complaints of not having enough buses, rash driving, rude and uncooperative bus staff, and sudden changes in bus schedules without telling parents, including a case of a bus attendant in the Kundalahalli branch snatching a little girl’s lunchbox, threatening to throw her out of the bus if she ate. Can it get any more scary for a parent to leave their children in unsafe environs?
Yes, it can, apparently.
The parent who filed the complaint does not wish to be named to protect the identity of her daughter, but said the school Principal was already aware of similar complaints made earlier by bus staff and was working on a project for video surveillance and GPRS tracking on the buses. But even after a month, she saw no progress. To that end, she writes:
She pursued him for a bit longer, but later gave up and shifted her daughter to another school.
All this has been happening alongside complaints from parents about steep hikes in ‘Transportation Fees’ every year. A parent of a student currently studying in class 3 at Ryan International School, Noida told The Quint that the bus fees for them had increased by Rs 400 this year, despite the school being situated less than 5 kilometers from their home and their child not managing a seat on the bus on the way to school, due to overcrowding.
The State of the ‘International’ Infrastructure
There are an overwhelming number of complaints about stinky, unusable washrooms and no clean drinking water in many of the branches of the ‘sparkling’ Ryan schools such as Sector 40 in Gurgaon, Kundalahalli in Bangalore, Nerul in Navi Mumbai and the long list goes on.
With fees ranging anywhere between Rs 20,000 and Rs 75,000 per student, per quarter, a lack of basic facilities and the inertia with which such complaints are handled exposes the downside of Ryan group’s expansion at such a fast pace.
The above complaint, filed in 2016 by a group of concerned parents on Consumer Complaint forum, goes on: “Condition of classrooms is also not good. Furniture is not polished and walls have not been painted for a long time. In front of all school gates water gathers in the rainy season because of poor drainage... At the time of dispersal, kids walk through the water, and their shoes and socks get wet. Sometimes small kids fall in water and get hurt because they are unaware of pot holes.”
In September 2017, another complaint was filed about the Sanpada, Mumbai branch, alleging that water purifiers and lifts are not maintained, girls stay away from the toilet because “it's always stinking” and classes are not cleaned regularly either.
Issues with Transfer Certificates, Refunds and Board Affiliations
Administrative sluggishness and chaos seems abound in the various Ryan schools of the country as the largest concentration of complaints on consumer forums and review boards is always delayed or there’s a refusal in providing transfer certificates, refunding deposits, returning original documents, etc.
The Ryan Group is proud of its ‘multi-board’ status, with schools teaching ICSE, CBSE, IB and other board-affiliated curriculum. But without a well-trained faculty and administration, this “flexibility” often leads to confusion, hurting childrens’ studies. For instance, in 2008, the books for Ryan International School, Nerul and Sanpada, had the same books even though students were following two different boards.
Similarly, St Xavier’s School in Raipur, which is also owned by the Ryan chain of schools, left the future of its students in a lurch over board affiliation.
Were there good reviews of the school too? Of course, there were plenty, especially for the schools in swanky localities like Vasant Kunj, Vasant Vihar and Faridabad. But when three children have died and countless others injured, beaten or sabotaged by way of the quality of their education or safety, it’s time to pay attention to the complaints and feedback more carefully.
The Quint’s calls and a detailed questionnaire to the corporate office of the Ryan Group on these issues went unanswered.
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