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Two of India’s largest private sector banks, ICICI Bank Ltd and HDFC Bank Ltd, are turning to artificial intelligence for a whole host of services, which would otherwise need a stronger workforce, be it for compliance or customer service.
While ICICI Bank’s Software Robotics is completing over 500 day-to-day banking processes, primarily focusing on compliance and verification work, its peer HDFC Bank has roped in a new employee – a humanoid, named IRA (Intelligent Robotic Assistant), who stands at the branch’s welcome desk, and is programmed to guide customers to the requisite counters.
Artificial intelligence and automation are now considered to be amongst the biggest threats to job creation, and industry voices across the board agree that so-called traditional jobs may soon cease to exist.
According to Infosys’ chief executive officer, Vishal Sikka, advances in technology is removing a lot of mechanical and scripted jobs, besides many related to business process outsourcing, IT and IT infrastructure operations. But automation will also lead to the creation of a whole new set of jobs, Sikka added.
Around 20 crore middle class young people would have no jobs by 2025 if our education system doesn’t keep up with the changes in automation and technology, Mohandas Pai, the chairman of Manipal Global Education Services told BloombergQuint in an interview.
IRA’s developer, Asimov Robotics, believes that robots will definitely replace blue collar jobs in future.
(This article was originally published in BloombergQuint)
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