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Southwest airlines, an American airlines, has apologised to a 5-year-old girl name ABCDE, for mocking her name.
According to Buzzfeed News, the girl’s mother, Traci Redfort and ABCDE, (pronounced as ab-city), were flying from Santa Ana, California, to their home in El Paso, Texas, a few weeks ago when a gate agent began mocking the girl's name.
The gate agent also allegedly took a photo of the girl's boarding pass and posted it on social media, which Redford said she found out about from someone who saw it online and reported it to the airline.
In a statement to the BuzzFeed News, Southwest Airlines spokesperson Chris Mainz offered the company's ‘sincere apology to the family' and said the employee's social media post 'is not indicative of the care, respect, and civility' expected of employees’.
The social media post done by the Southwest employee has been taken down although Redfort claims that the airlines has not done anything despite filling a formal complaint two weeks ago.
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Published: 30 Nov 2018,10:42 AM IST